The failure of Digital River's MyCommerce platform, Update
The saga continues. As of today we still wait for over 100.000 Euro from them. But they fired everyone in Germany and the company is just a letter box on an office building. Mail seems to be scanned in and send to some company using AI to write their answers. Only empty promises and no real answers or accountability.
In the last days a few customers contacted us to get invoices for their purchase. At the time of order, they got one by email. But that email may have been lost in the spam folder earlier this year.
If you need an invoice, you can contact ordersupport@mycommerce.com with your order number, purchase date and name, so they can find it and send the invoice again. If and only if, someone still works there, reads the emails and actual is willing to help you. We don't have a copy of the invoices, so we can't help you. You can look into your backups for one of the order date and look if you find something in the spam folder. If you can't find the invoice, you can print the email about the order.
As of 28th January 2025, it looks like the company filed for bankruptcy. Since all the money is probably moved out of the company already and it loaded with debt, the administrator won't have much fun there. And once the computer systems get shutdown, the invoices may get lost anyway.
Well, if you like to support us, please consider ordering a license. New sales go through FastSpring or 2checkout unless you pay us directly. Thank you for your support.
