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The failure of Digital River's MyCommerce platform

Something sad happened the last months and brought me lots of sleepless nights. A part of my business broke away, but let's talk a few details:

We have been using the Share-it aka MyCommerce service from Digital River GmbH to sell plugin licenses since 2006. It was working flawlessly for many years until August 2024. They sold our licenses in their web shop, issues invoices, collected any VAT or sales tax, report sales and paid us usually on 15th of the month. But since August they didn't pay us for sales.

On 20th August 2024 they announced to switch to report after 30 days and pay out another 30 days later, so effectively 60 day payout. Also they introduced a platform fee and customer support went to a $185/h rate. They put these changes into a new contract to go into effect in October 16th. Reading the press on theregister.com and Golem.de in German, we believe there is a big fraud going on and we will never get our money. In total we miss a six figure Euro amount, which is a big chunk of our revenue for the year. This will be the worst year in a long time.

So far we triggered refunds for some clients and asked them to pay using other ways to rescue a part of the money. If you got a refund, please let us know and we can bill you using other ways. Also we contacted clients to ask them if they need a license and make some sales to improve our situation. Please do not do a charge-back with your bank as that won't help us.

The company Digital River will probably soon go into insolvency. Since all the money is probably moved out of the company already and it loaded with debt, the administrator won't have much fun there. Legal action is difficult as there may be nothing to gain from the German GmbH and I wonder how we could get hold of the people causing this mess. But they are specialized into doing this.

Well, if you like to support us, please consider ordering a license. New sales go through FastSpring or 2checkout unless you pay us directly. Thank you for your support.
26 10 24 - 09:01